Terms & Conditions

Terms and Conditions

Welcome to EzeLyfe. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of our products. By accessing our website or making a purchase, you acknowledge and agree to comply with these Terms. If you do not agree to these Terms, please refrain from using our website.

1. Definitions
   “Website”: Refers to EzeLyfe’s online platform accessible at www.ezelyfe.com
   “User”: Refers to any individual who accesses, browses, or uses the Website.
   “Products”: Refers to incontinence products, multivitamins, pet care products, and other goods sold by EzeLyfe.
2. Use of the Website
   a) Eligibility
   To use the Website or make purchases, you must be at least 18 years of age or have the consent of a parent or legal guardian.
   b) Prohibited Activities
   You agree not to:
   Use the Website for any unlawful purposes.
   Introduce viruses, malware, or harmful code.
   Attempt to gain unauthorized access to the Website or its systems.
   Copy, distribute, or reproduce Website content without explicit permission.
3. Product Information
   EzeLyfe strives to provide accurate descriptions and images of its Products. However, minor variations in color, size, or appearance may occur. All Products are subject to availability.
4. Pricing and Payment
   a) Prices
   All prices are displayed in GBP and include applicable taxes unless otherwise specified. Prices may change without prior notice.
   b) Payment Methods
   We accept payments via credit/debit cards and PayPal, processed securely through third-party payment providers.
   c) Order Confirmation
   After placing an order, you will receive an email confirmation. If we are unable to fulfill your order, we will notify you and issue a full refund.
   d) VAT for EU Customers
   EU customers are responsible for VAT payments. EzeLyfe does not collect or manage VAT for EU orders.
5. Shipping and Delivery
   a) Delivery Areas
   We deliver within the UK and internationally to the EU.
   b) Shipping Options
   Standard Delivery (UK): Free tracked delivery within mainland UK (2-3 business days).
   Next Day Tracked Delivery (UK): Available for orders placed by 2 PM (Monday-Friday) or by 12 PM on Saturdays. Applies to mainland UK only.
   Tracked International Delivery (EU): Delivered within five working days.
   c) Shipping Costs
   Shipping fees for international orders vary based on destination and order size and are displayed at checkout.
   d) Delivery Timeframes
   Estimated delivery times are provided during checkout. Unforeseen circumstances may cause delays.
   e) Risk of Loss
   Ownership of Products transfers to the customer upon delivery to the specified address.
6. Returns and Refunds
   a) Returns Policy
   Unused, unopened Products may be returned within 14 days of delivery. To initiate a return, contact us at ezelyfeuk@gmail.com
   b) Refunds
   Refunds will be processed to the original payment method within 14 days of receiving the returned item.
   c) International Returns
   Customers are responsible for international return shipping costs.
   d) Faulty Products
   In the event of receiving a defective Product, contact us immediately for a replacement or refund.
7. Intellectual Property
   All content on the Website, including text, images, logos, and designs, is owned by EzeLyfe or its licensors and protected under copyright and trademark laws. Unauthorized use is strictly prohibited.
8. Limitation of Liability
   To the fullest extent permitted by law, EzeLyfe is not liable for:
   Indirect, incidental, or consequential damages.
   Losses resulting from the use of the Website or Products.
   Delays or failures due to circumstances beyond our control.
9. Indemnification
   You agree to indemnify and hold EzeLyfe harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Website.
10. Third-Party Links
    The Website may include links to third-party websites. EzeLyfe is not responsible for the content, policies, or practices of these external sites. Use such links at your discretion.
11. Termination
    EzeLyfe reserves the right to suspend or terminate your access to the Website without notice if you violate these Terms or engage in prohibited activities.
12. Governing Law
    These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.
13. Changes to These Terms
    EzeLyfe reserves the right to amend these Terms at any time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised Terms.
14. Contact Information
    If you have questions about these Terms, please contact us:
    EzeLyfe
    Email: info@ezelyfe.co.uk
    Phone: +44 7312 467326
    Address: Unit 1, The Guide Business Centre, School Lane, Blackburn, UK
    Last Updated: 01-01-2025